Disclaimer: Using Our Services Indicates Your Agreement to the User Terms and Conditions. So, Before Proceeding Please Read This Agreement Carefully.

1. Electronic Record

1.1 According to the provisions of the Information Technology Act, 2000, the present document shall be deemed as well as constituted to be an electronic record. The rules apply to amended provisions as well as electronic records but are not limited to legislations stipulated in several electronic records-related statutes. This electronic record does not require any digital or physical signatures because it is generated through a computer system.

1.2 According to Rule 3 provisions (1) of the Information Technology (Intermediaries guidelines) Rules, 2011, this document is being published on www.waxifly.com.

2. Preface

2.1 We thank you for registering with Waxifly on http://www.waxifly.com (Website).

To use our services, you need to accept our Terms and Conditions of Use, Privacy Policy & Refund Policy. In case you don't agree with our Terms then please do not use our services.

NOTE: If you do not accept the Terms and Conditions then you will not be able to book any service delivered by Waxifly.

2.2 By accepting the Terms, you hereby state that you are meeting the following criteria:
(i) Your age is above 18 years.
(ii) You can sign a binding contract with us and under any applicable laws, you are not barred from doing so.
(iii) Any registration information which you will submit to us is complete, true, and accurate as well as you agree to keep it in the same way at all times.

3. Eligibility Criteria of Membership

The website and services usage provided by Waxifly are available only to those persons who adhere to a legally binding contract under the Indian Contract Act, of 1872. In case you are "incompetent to contract" under Indian Contract Act, 1872 including insolvents, minors, un-discharged, etc. then you are not eligible to place orders telephonically or use the Website. If you are under 18 years of age, then you are not allowed to register as a Website member and shall not transact or use any Services. However, it is clarified that during placing any order telephonically or registration as a website member, Waxifly shall only rely on the information given by you. In case we find that the information provided by you is incorrect then you have to compensate Waxifly and hold Waxifly safe against any third party criminal or civil claim.

4. Security, User Account, and Password

You are required to accept the following criteria:

(a) In case of any breach of security or unauthorized use of an account, you have to notify Waxifly immediately.

(b) At the end of each session, make sure that you logout from your account. Waxifly will not be liable for any kind of damage or loss from your side related to this clause.

5. Our Services Use

5.1 You are required to understand and agree that after completing registration with Waxifly, you will be allowed to choose beauty services within the comfort of your home. Waxifly is only a marketplace or aggregator for beauticians of different caliber and grades.

5.2 The entire appointments are booked through telephonically and online which are directly subject to the availability of service slots and beauticians. Also, your appointment will only be finalized and accepted when you choose to take a minimum of 1 hour of service. Any services chosen by you that do not sum up for at least 1 hour will not be entertained by our beauticians.

5.3 In case our beauticians fail to arrive on time, we will inform you through message or call about the delay. In all circumstances, our maximum liability shall be limited to appointment rescheduling in the next available slot.

5.4 based on the skills and training of beauticians, the rates are applied. There are dynamic ratings for all our beauticians which are driven by customer feedback due to which it changes from time to time.

6. Account of User

6.1 You are required to agree and understand that our objective is to provide an excellent service experience each time but there are a few obligations at your side too which you need to fulfill, which are as follows:

i. As per the invoice presented, you are liable to make complete payment for services used which includes statutory taxes, service fees, and product costs.

ii. You have to make sure that there is no damage or misuse of any product used by the beauticians.

iii. While offering the services, you shall not ask the beauticians to omit or commit any work that is contrary to the company’s guidelines. Our beauticians can also refuse a service which is requested from the customer for any reason. If there is any grievance in this regard, then you are suggested to contact our customer care service for assistance as well as complaints.

iv. There must not be any kind of misbehavior, harassment, use of abusive language, or physical violence with beauticians from your side or your family member’s side at your home premises. If you are not happy with the services, then you can simply ask our beauticians to leave by lodging a feedback or complaint on our website. Within 24 hours of the message, we will get back with our specialized assistance.

6.2 Waxifly aims to provide a perfect and comfortable experience to every customer. Still, if there is any kind of damage or loss faced by the customer due to negligence of the beautician then we will be liable to the limited amount i.e. INR 10,000 (Based on Terms and Conditions) after a detailed inspection and inquiry. Waxifly will not be liable for any kind of consequential, incidental, or punitive damages caused by the use of services.

6.3 We motivate all our customers to take full responsibility for their belongings. After availing of services, if any items of the customer are missing then you are advised to notify us within 24 hours from the time of taking that service. We try to locate the items by making our best efforts but we are not responsible for any damage or loss in this case.

6.4 In case you suspect any wrong activity or there is any other complaint regarding beauticians or services then you are advised to inform us within 24 hours of using that service in writing. Waxifly will not be liable for any of the conduct by beauticians.

6.5 Services Cancellation –

The amount of the refund will be transferred within 24 hours of cancellation. Some cancellation charges vary according to the situation which are mentioned below:

* In case the beautician has not left for the customer’s home – No Cancellation Charge
* In case the beautician has left and she is on the way – INR 100 Cancellation Charge
* In case the beautician has reached the customer’s society or doorstep – INR 200 Cancellation Charges

*Note – The cancellation charge of INR 200 will only be deducted after taking photos of your society or doorstep from the beautician.

7. Intellectual Property Right

7.1 We own all Intellectual Property Rights in the Website such as database, content, graphics, etc. If you are using anything from the Waxifly website for commercial purposes that falls under the Intellectual Property Right clause, then you are required to either acknowledge us or take authorization from us.

7.2 You will be solely responsible for the content you upload on our website like photos, videos, comments, etc. It is clarified that your content will be open to usage by third parties.

8. Compensation for Any Loss

You are responsible for compensating any of the loss caused to a third party or Waxifly arising due to a breach of Terms and Policies from your side.

9. Prices for Products and Services

The entire pricing is done in Indian rupees and they are subject to change with Waxifly's sole direction without giving any notice to the customer.

10. Termination of Services

10.1 In case you have abused, exploited, breached, violated, or unethically manipulated any of these Terms then Waxifly can de-register your account and terminate website as well as services access.

10.2 The terms mentioned in the 9th point will exist indefinitely until and unless Waxifly opts to terminate them.

10.3 After the termination of your services, we can delete any content related to your service use. Waxifly will not be liable to you or any third party for this action.

10.4 You are liable to pay for all products and services which you have ordered till the termination time.

11. Law of Governance

According to Indian laws, this agreement is read and interpreted. In case of dispute between the parties, any product/service sold by Waxifly will be subject to the complete jurisdiction of Delhi court.

12. Severability

In case any provision or term is considered to be illegal or unenforceable then the rest of the terms and provisions will still be applicable.

13. Amendments in Policy

Waxifly has the right to make any changes or modifications in a portion of the terms at any time without giving any kind of notification to the customer. Your continuation of services will signify your acceptance of our terms.