Return Policy
*Return Policy for Waxifly - Salon at Home Service*
At Waxifly, we prioritize your satisfaction with our salon at home services. Please review our return policy to understand how cancellations, refunds, and service quality concerns are addressed:
1. *Service Satisfaction*: We aim to deliver exceptional salon experiences to your doorstep. If for any reason you are not satisfied with the service provided, please contact us immediately. We value your feedback and will work to resolve any concerns promptly.
2. *Cancellation Policy*:
- *Cancellation Charges*:
- If the beautician has not left for the customer’s home – No Cancellation Charge.
- If the beautician has left and is on the way – INR 49 Cancellation Charge.
- If the beautician has reached the customer’s society or doorstep – INR 149 Cancellation Charges.
- *Cancellation Before Appointment*: If you need to cancel your appointment, please notify us at least 30 minutes before the scheduled arrival time of the beautician by calling [insert cancellation contact number]. Failure to provide sufficient notice may result in a cancellation fee if the beautician arrives at your location.
- *Emergency Cancellation*: In case of a sudden emergency, your cancellation fee will be waived. Please contact us immediately to arrange.
3. *Refunds*:
- The amount of refund will be transferred within 24 hours of cancellation. Depending on your payment method, please allow up to 24 hours for the refund to reflect in your account.
- *Service Quality Concerns*: If you have concerns about the quality of service provided, please contact us within 24 hours of the appointment. We may offer a refund or a complimentary re-service, depending on the situation and after assessing the issue.
4. *Non-Returnable Items*: Our salon services are non-tangible and are provided on-site. Therefore, they are not eligible for return once the service has been performed.
5. *Contact Us*: For any questions regarding our return policy, to request a refund, or to discuss service quality concerns, please contact our customer service team at [insert contact details]. We are here to assist you and ensure your experience with Waxifly exceeds your expectations.
6. *Policy Updates*: We reserve the right to update or modify our return policy at any time. Any changes will be effective immediately upon posting on our website or notifying you directly.
Thank you for choosing Waxifly! We are dedicated to providing convenient and professional salon services directly to your home in Noida.